Please see full terms and conditions in relation to your use of the online shop, which shall take precedence at all times.
Standard delivery costs £3.95 and is sent 2nd class, please allow for 5-7 working days.
Next working day delivery costs £5.95. Orders will be delivered next working day if ordered before 2pm
Shipping charges cover NSPCC costs of picking, packing and delivery meaning that the money from your purchase goes towards funding the NSPCC’s vital services.
No, we do not currently deliver to addresses outside of the UK.
Products must be returned to us within 14 days of receiving the order. To return the product, use the returns label provided, please note this is not a pre-paid service. We also recommend that you obtain proof of postage. If you require a new returns label, please contact email@example.com.
You will receive a refund within 30 days of you returning your order.
Unfortunately, we do not currently offer exchanges. If you'd like to return a product, please use the returns label on the dispatch note provided.
If you have a question that has not been answered above and you need additional help, contact firstname.lastname@example.org and we will respond within 3 working days.