Delivery and Returns

Delivery costs 

Standard delivery costs £3.95 and is sent 2nd class, please allow up to working days.

Next working day delivery costs £5.95. Orders will be delivered next working day if ordered before 2pm.

Shipping charges

Shipping charges cover NSPCC costs of picking, packing and delivery meaning that the money from your purchase goes towards funding the NSPCC’s vital services for children. 

Shipping outside the UK

We are very sorry, we do not currently deliver to addresses outside of the UK. 


Unfortunately, we do not currently offer exchanges. If you'd like to return a product, please use the returns label on the dispatch note provided.


Products must be returned to us within 14 days of receiving the order. To return the product, use the returns label provided, please note this is not a pre-paid service. We also recommend that you obtain proof of postage. If you require a new returns label, please contact


You will receive a refund within 30 days of you returning your order.


Please see full terms and conditions in relation to your use of the online shop, which shall take precedence at all times.