Delivery and returns

Delivery

 

All orders over £30 will be offered free standard delivery.

£2.95 for standard delivery (up to 5 working days)

£4.50 for Next working day delivery (requires a signature). Please note, your order must be placed before 12pm on the previous working day for your order to arrive the next working day


We do not currently deliver to addresses outside of the UK. If you have any questions regarding delivery, please contact us at shop@nspcc.org.uk.

We aim to deliver all orders within 7 working days from receipt of order.

Exchanges
Unfortunately, we do not currently offer exchanges. If you'd like to return a product, please use the returns label on the Despatch note provided.


Returns
If you have changed your mind:
Please return the products to us within 14 days of you receiving the order, using the returns label provided. Please obtain proof of postage. If you require a new returns label, or have a question about your order, please contact shop@nspcc.org.uk.


Refunds
You will receive a refund within 30 days of you returning your order.

Please see full terms and conditions in relation to your use of the online shop, which shall take precedence at all times.